Trust & safety owed.

Change your mind any time before a job is marked completed and cancel it — no fee, and you don't owe an explanation.

Drivers and Hamali workers attach a photo before they can advance a job past pickup, and again before marking it delivered — a real record attached to the booking, not just a status label.

Customers rate their driver or Hamali team, and workers rate the customer, right after each job — it's mandatory before either side can start their next one, so the rating history you see is genuinely complete, not a self-selected sample.

Once a driver or Hamali worker marks a job "in transit," their location streams to your tracking screen in real time until delivery — you're never guessing where your shipment is.

Coordinate pickup details through the booking's in-app chat. FYRO doesn't hand your phone number to the other side, or theirs to you.

Every booking has a "Report an issue" action that opens a complaint straight to our team — no-shows, damage, payment disputes, or misconduct, logged against that specific job.